Terms and Conditions

1. Who Can Use WellBE

• You must be at least 18 years old to create a Partner account
• You must provide accurate information during signup and onboarding
• One account per business — you are responsible for all activity under your account
• You must not share your login credentials with unauthorized individuals

2. What WellBE Provides

WellBE provides a platform that includes:

• A public profile page for your wellness business
• A space to publish wellness content (articles and guidance)
• A lead-inquiry system, where interested Customers submit their details and are routed to your dashboard
• A dashboard to manage and follow up on Customer leads

WellBE does not process payments between Partners and Customers, and does not manage appointment scheduling. We connect Partners with interested Customers by passing along inquiry details — the Partner is responsible for all follow-up, scheduling, service delivery, and any payment arrangements made directly with the Customer.

We reserve the right to add, modify, or remove features at any time. We will make reasonable efforts to notify Partners of significant changes.

3. Subscription and Setup Fees

• Partner accounts operate on a subscription basis, plus a one-time setup charge. Pricing is shared with Partners during onboarding and is not published as a fixed public rate
• A one-time setup charge applies when a Partner account is created, in addition to the recurring subscription fee
• Subscription payment is due at the start of each billing cycle
• Failure to pay may result in suspension or termination of your account
• We reserve the right to change subscription or setup pricing with reasonable notice to new and existing Partners

4. Refund Policy

Setup charges and subscription payments made to WellBE are non-refundable. Once a payment is made, no refunds will be issued for any reason including but not limited to partial use, dissatisfaction, or cancellation before the end of the billing period.

5. Leads Are Not Guaranteed Customers

WellBE passes along Customer inquiries as leads. We do not guarantee that any lead will result in a booking, sale, or ongoing relationship with the Customer. Partners are responsible for their own follow-up and conversion of leads into paying customers.

6. Your Responsibilities

• You are responsible for the accuracy of all business information and content you publish
• You are responsible for how you use, store, and act on Customer lead information you receive through WellBE
• You must not use WellBE for any unlawful purpose
• You must not attempt to reverse engineer, copy, or replicate any part of the platform
• You must not upload any harmful, offensive, or misleading content
• You must not misrepresent your qualifications, credentials, or services offered

7. Customer Data

When a Customer submits an inquiry through WellBE, their information (name, contact details, and any wellness-related details relevant to the inquiry) is passed to the relevant Partner's dashboard. You are responsible for ensuring you handle this information lawfully and with appropriate care once received, including obtaining any further consent required for how you plan to use it beyond initial follow-up.

8. Service Availability

We provide WellBE on a best-effort basis. We do not guarantee uninterrupted, error-free, or continuously available service. We are not liable for any losses or damages arising from downtime, service interruptions, or data unavailability. Planned or emergency maintenance may occur at any time.

9. Limitation of Liability

To the maximum extent permitted by law, WellBE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of revenue, loss of data, or loss of leads or customers. WellBE is not a party to, and bears no liability for, any service, booking, or payment arrangement made directly between a Partner and a Customer. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days prior to the claim.

10. Termination

• You may cancel your account at any time by contacting us
• We reserve the right to suspend or terminate any account that violates these terms
• On termination, your public profile and content will be deactivated
• You may request a copy of your data before termination

11. Intellectual Property

All content, design, code, and branding of WellBE is owned by WellBE. You may not copy, reproduce, or distribute any part of the platform without prior written permission. Content you publish (articles, business information) remains yours — we do not claim ownership over your content, though you grant WellBE a license to display it on the platform.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will update the effective date at the top of this page. Continued use of WellBE after changes constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of India. Any disputes arising from these terms or your use of WellBE shall be subject to the jurisdiction of courts in India.

14. Contact

WellBE

Email: support@rylxo.in

Platform: wellbe.rylxo.in